they have never been to newtown. in fact, they have never been to the state of connecticut but they wanted to show the town that they care. >> we're writing letters just to let them know that our hearts are with them, that they are in our prayers. >> because i want to make shem cheer up. >> right away we started seeing mail going and coming in that began with a few hundred and now it's thousands per day we are receiving. >> you want to start? >> in the middle of all of the sorrow, the sadness, and the heartbreak is something else. compassion. letters, cards, and books pouring into newtown. >> i don't know if they feel like strangers. i think they feel very connected to the tragedy here but they are coming in from as far away as england, sicily, and every corner of this country. while they may not have personal knowledge, they certainly feel their pain. >> caylin only knows what her mother told her, that a bad guy hurt children. >> dear parents, i know that you are upset but your children now fine in heaven. love cayl